FREQUENTLY ASKED QUESTIONS
General
Athena's is a popular e-commerce site specializing in the sale of highly concentrated perfumes. We offer a wide selection of men's, women's and unisex fragrances.
Yes, our products are 100% authentic and developed with care and expertise in Paris. In addition, we only use high-quality ingredients.
Placing an order on is simple. Browse our perfume catalog, select the product you are interested in, add it to your cart, and follow the online payment steps. You will then receive an order confirmation by e-mail.
You can contact our customer service via our contact form on the website, by Whatsapp or by email at contact@athenaselexir.com
On the product page, availability is indicated under the "Add to Cart" button. If a fragrance is out of stock, you can sign up to be notified when it is back in stock.
Order Problem
- For a paid but unshipped order: You can contact customer service to change the shipping information. If the relevant information is not provided in time, the order will be shipped without modification.
- For a shipped order: in this case, it is unfortunately too late to change the sizes of the items in your order because they have already left our warehouse. If you are not satisfied with the item, you can request a return after receiving the order.
Unfortunately, these are two different shipping companies for each shipping method, so it is not possible to change it.
Generally, it takes at least 1 to 2 business days for the preparation and shipping of your order. We strive to meet these deadlines but it is possible that slight delays occur.
If you have already paid, we are sorry to inform you that we will no longer be able to change this billing address.
After the package is shipped, Athena's never asks the customer to pay any additional fees to collect the package.
La Poste or Chronopost will never ask you to pay to collect a package. This is fraud. Do not click on any links and close the page!
Delivery and Return
Delivery times depend on your place of residence. Usually, orders are delivered between 2 to 3 working days by Chronopost